Can you maintain a system you didn't build?

Yes. It's one of the most common cases: we start with an assessment to understand the system and its risks, and build the support plan from there.

What if the system is very old?

We stabilize it first and then modernize it in stages, prioritizing whatever creates the most risk or cost. There's no need to rewrite everything at once.

How do I request a change or report an issue?

We set up a single channel and response times based on urgency, so you always know the status of every request.

Is support billed hourly or through a monthly plan?

It depends on the case. Most clients use a monthly plan that combines support and improvement hours; we define it together after the assessment.

Does it include security updates?

Yes. Keeping the system updated and protected is a core part of the service.

Maintenance and support

Your system running, secure, and up to date

We take over the maintenance of your software, even if we didn't build it: we stabilize it, protect it, and keep improving it.

Book your free assessment

Software maintenance is the ongoing work that keeps a system stable, secure, and useful: fixing bugs, applying security updates, making improvements, and supporting users. At IntelPro we take on systems — our own or built by others, including legacy ones — and bring them under a support plan with clear priorities.

The problem

Does any of this sound familiar?

No one knows the system from the inside

Whoever built it is gone, and every change feels like a risk.

Outages and slowdowns

Errors bring the operation to a halt, and users lose trust in the tool.

Outdated technology

Unsupported versions that create security risks and make every change expensive.

The benefit

What we solve

Stability

Monitoring and proactive fixes so issues get caught before they affect your team.

Security

Updates and best practices to protect your data and your customers' data.

Continuous improvement

An organized channel for requesting changes and new features, with agreed-on priorities.

Documented knowledge

The system stops depending on one person: it's documented and owned by a team.

The method

How we work

1
Assessment
We review the system's current state, its risks, and what matters most to your business.
2
Stabilization
We tackle the critical issues first: bugs, security, and performance.
3
Support plan
We agree on response times, channels, and a monthly improvement plan.
4
Evolution
We modernize in stages, without stopping operations or rewriting everything at once.

Related cases

What we've already achieved for other companies

Cases anonymized for confidentiality.

Fintech

B2C fintech platform scaling

50K users with frequent crashes, +5s response times, critical security vulnerabilities.

Concurrent users (5K → 50K): 10x
Response time (<1s): -80%

Education

LMS for institution with 10K students

University with a 2010 legacy LMS: terrible UX, no mobile, USD 80K in annual licenses.

Teacher adoption (first semester): 100%
Student engagement: +85%

Healthcare

HIPAA telemedicine platform

Network of clinics needed virtual visits with HIPAA privacy, EHR integration, and simple UX for patients 60+ (50% of the base).

Virtual visits (first 6 months): 12K/mo
Average wait time: -60%

See all cases

Frequently asked questions

What people usually ask us

Free assessment

Does your system need attention?

In 30 minutes, we review the situation and tell you where to start.